No.1 Guanfeng Street Suzhou Culture And Expo Plaza Istation Shopping Center D-10
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3700 ft
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RONG Vietnamese Cuisine
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1/F
Reviews and Ratings
Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
Prime location near convention center
Comfortable rooms
Weak shower pressure
Poor breakfast quality
7.2/10
Very good
Rooms
7.2
Location
9.0
Service
6.6
Dining
5.5
Guest reviews
7.2/10
based on 5 reviews
8.4
8.4/10 based on 79 reviews
Michael
United States of America,
February
2025
7.8/10
The hotel offers a wonderful blend of comfort and convenience. The modern lobby and spacious rooms impressed me, and I appreciated the easy access to the subway system. However, the breakfast didn't meet my expectations, and I found the pool's photo-taking policy a bit confusing. Overall, a comfortable stay with great views and nearby attractions, though minor improvements could enhance the experience.
Rooms
8.0
The rooms were spacious and clean, featuring a lovely balcony with views. The room layout looked inviting, but the sofa bed wasn't as comfortable as it seemed at first.
Service
7.0
The staff was lovely and helpful, although communication in English could be improved. I appreciated the good recommendations for food.
Location
9.0
Conveniently located next to a metro station and close to the lake, which is fantastic for walks and views. It's also near the Exhibition Centre, perfect for business trips.
Dining
7.0
The dining experience was decent, with a good mix of local and western choices. However, breakfast variety could be better.
Facilities
8.0
The hotel had great facilities, including a nice pool area. However, the photo policy near the pool seemed overly strict.
Peter
United States of America,
January
2025
8.0/10
I stayed here for a night and found the hotel to be a mix of pros and cons. The friendly staff and nice amenities made my stay enjoyable, but I was disappointed by the room layout and the obstructed view from the large windows. Overall, it offers good value for a quick escape, but improvements could enhance the experience.
Rooms
6.0
The rooms, while nice, were oddly laid out with limited space. I would rate them a 7 for their comfort but only a 5 for the layout.
Service
8.0
The staff was quite helpful and accommodating, making my stay pleasant. I would give the service an 8 for their friendliness.
Location
9.0
The hotel was conveniently located just a short walk from a lake and a shopping area, with a metro station right outside. I would rate the location a solid 9.
Dining
Facilities
8.0
There was a great pool that was not crowded, which was a bonus. I would rate the facilities an 8 for their quality.
J.
United States of America,
January
2025
6.6/10
I stayed at the hotel for business and had quite a mixed experience. The location right next to the metro was a huge plus, making it easy to get around. However, I encountered issues with staff communication and the noisy environment early in the morning. Overall, it had its good moments but definitely room for improvement.
Rooms
7.0
The rooms were generally nice and comfortable, but my toilet had a persistent cigarette smell, which was quite unpleasant.
Service
6.0
Most staff were trying hard to help, but I felt that their English skills could use some improvement. The bartender at the lobby bar stood out as particularly friendly.
Location
9.0
The location was really convenient since it was right next to a metro stop, making my commute very easy.
Dining
5.0
The dining was okay, but I can't comment too much since I had issues with breakfast service on the weekends.
Facilities
6.0
The overall facilities were decent, but noise from maintenance activities was a bit disruptive.
Sarah
United States of America,
January
2025
6.8/10
I had a decent stay at the Novotel Suzhou SIP, with the best feature being its excellent location right next to the convention center. The room was clean and very comfortable, but there were definitely some hiccups with the service that took away from the experience. The breakfast was quite disappointing, but the pool area was lovely. Overall, my stay had its ups and downs, but the convenience of the location is hard to beat.
Rooms
8.0
The room was clean, tidy, and the bed was very comfortable, but the shower water pressure was weak.
Service
5.0
While the concierge was helpful in booking transportation, my experience with the front desk staff was frustrating, especially during check-in.
Location
9.0
The hotel is perfectly situated alongside the convention center, making it super convenient for business attendees, though a bit far from other dining options.
Dining
5.0
The breakfast options were poor with cold food and the in-room dining was disappointing in quality.
Facilities
8.0
The pool area was great and well-maintained, offering a nice place to relax.
Prime location near convention center
Weak shower pressure
Rob
United States of America,
January
2025
7.4/10
The Novotel Suzhou SIP offers a blend of modern comfort and convenient access perfect for business travelers, being just a short walk from the Culture and Expo Center. While the rooms are well-furnished and clean, I did notice some noise from the cooling towers. The breakfast was decent but not exceptional, and the Wi-Fi access was a nice surprise. However, the lack of attention to garden maintenance and the mix-up during breakfast service were minor drawbacks during my stay.
Rooms
7.0
The rooms were spacious, clean, and comfortable, but I did pick up a smell of old cigarette smoke despite being on a non-smoking floor.
Service
7.0
The service was generally good, though some staff seemed a bit overzealous with their timing during breakfast.
Location
9.0
The hotel is conveniently located right next to the subway station, making it easy to travel around.
Dining
6.0
The buffet breakfast was good enough but didn’t fully meet my expectations.
Facilities
8.0
The hotel facilities were nice, with a well-equipped gym and an appealing pool area.